DELIVERY 

We know that you cannot wait to get your hands on the pieces you purchase on Kouture Paradisé. We are just as excited as you are. That is why we try our best to pack and post your orders as soon as possible. Below is some information on delivery times and fees.

PLEASE NOTE:

If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, Kouture Paraisé is not held liable in the event the parcel goes missing. Furthermore, Kouture Paradisé will not be able to refund or resend the parcel. We appreciate your understanding.

Orders placed after the dispatch cut-off time will be processed the following business day. Orders placed after cut off on Friday and through the weekend will begin processing on the following Monday.

 

WHAT YOU NEED TO KNOW - INTERNATIONAL ORDERS

• All our international deliveries are handled by DHL, unless KP informs you otherwise. 

• Reliability is key, which is why we use a signed-for delivery service.

• There is no next day delivery or Saturday service.

• Delivery is stated in BUSINESS days, and orders must be placed BEFORE 2PM AEST to be dispatched the same day.

• We do not currently ship orders to PO or APO boxes via international postage at this time.

In the event where a parcel is not claimed/refused by the receiver, DHL will attempt re-delivery. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.