Returns
Return Eligibility
Customers have 14 days from the day they receive the product(s) to request to return. We accept returns for apparel, accessories and home product(s) that are unworn, unused, tagged (or sealed), and in sellable condition. Once the return request is confirmed, you have three business days for the return to be handed off to the courier company.
Ineligible For Return
The following are not eligible for return:
- Swimwear
- Intimates
- Underwear
- Beauty & grooming
- Magazines & books
- Gift cards
- Made to Order products
- Sale items
In addition to the above, items that are eligible for return but do not pass the return inspection will not be accepted and a refund will not be issued. In the event that an item is not accepted, you will be notified via email about why the return was denied. You will be responsible for arranging a courier to collect the damaged merchandise from the brand at your own cost or request for the brand to dispose of the product on your behalf.
We do not accept returns for items that were marked at checkout as gifts. Gifted goods can only be exchanged in return for a Gift Card containing the full amount of the order (minus the shipping). If an order was gifted to you without being marked at checkout and the return meets our policy, a full refund will be sent back to the person’s card that purchased the item.
Return Process
To start a return, please contact us. In the email, please include the order number, product(s) that you would like returned, and the reason for the return. If the products in the order meets the eligibility requirement, you will be provided details on how to process the return. Cost of return is at the sole expense of the customer and can range from £10-£35 depending on where the products are being returned from and delivered to.
Refunds
Returns may take 2-5 business days to get back to the brand depending on the origin and destination of the return. The brand has two business days to inspect the return and flag any possible issues. If no issues have been flagged, a refund will be processed within 3 business days of the return being received. The refund will be issued to the original payment method. Depending on your banking institution, you can expect to see funds appear approximately 2–10 business days after the original refund.
Exchanges
Exchanges are not possible at this time. If a customer wants to replace an item(s) with something new from our platform, they must request to return the original item(s) and place a brand new order for the desired item(s). Please contact us to submit a return request.
Return Support
If you have any questions about your return or refund, please don't hesitate to contact us.